Order Management
Efficient order management is the backbone of a successful e-commerce operation. Every order must be confirmed, packed, shipped, tracked, and delivered smoothly — especially in the fast-paced GCC market where customers expect speed, accuracy, and real-time updates. Veloris E-Commerce provides end-to-end Order Management Services across the UAE, Saudi Arabia, Qatar, and the wider GCC, ensuring every order passes through a seamless workflow from purchase to delivery. We manage order confirmation, COD verification, packing coordination, courier booking, tracking updates, customer communication, issue resolution, and after-sales support — allowing brands to focus on growth while we ensure operational consistency and customer satisfaction.
Our Experience
Veloris has managed daily order operations for e-commerce brands across retail, fashion, beauty, skincare, IT hardware, electronics, supermarkets, FMCG, home décor, clinics, salons, restaurants, cloud kitchens, and B2B wholesale. Our teams handle thousands of orders monthly across Shopify, WooCommerce, Amazon, Noon, and custom platforms — coordinating with couriers, resolving delivery issues, managing returns, handling customer queries, and ensuring orders move smoothly at every stage. This hands-on operational involvement across multiple industries gives us a deep understanding of GCC-specific challenges such as COD behaviour, regional delivery constraints, return patterns, and customer expectations, enabling us to deliver flawless, reliable order management.
Technologies & Platforms Used
Order Processing Platforms
- Shopify Orders
- WooCommerce Orders
- Amazon Seller Central
- Noon Seller Lab
Why Choose Veloris for Order Management?
Fully managed order flow
We handle confirmation, processing, courier coordination, tracking, returns, and after-sales.
Designed for GCC customer expectations
COD verification, bilingual communication, fast updates, and courier follow-ups.
Zero missed orders, zero delays
Daily monitoring ensures every order is processed on time.
Strong logistics coordination
We coordinate with multiple courier partners to ensure faster delivery and fewer customer complaints.
Reduced cancellations & returns
Accurate order verification, address checks, and proactive communication reduce operational losses.
Seamless omnichannel operation
Website + marketplaces + offline POS syncing for consistent inventory handling.
Cost-effective alternative to in-house teams
Replace multiple staff roles with a single expert order management team.
Our Approach
1. Order Confirmation & Verification
Reviewing orders, verifying payments/COD details, and ensuring readiness for packing.
2. Courier Booking & Dispatch
Coordinating with delivery partners, generating labels, and arranging timely pickups.
3. Real-Time Tracking & Updates
Monitoring every shipment, sharing updates, and addressing delays proactively.
4. Issue Resolution
Handling delivery failures, wrong orders, damaged items, and escalations quickly.
5. Return & Refund Processing
Coordinating reverse pickups, validating items, and processing refunds efficiently.
6. Customer Support Integration
Chat, email, and phone support for inquiries, complaints, and post-delivery assistance.
7. Daily Reporting & Reconciliation
Order reports, COD settlements, delivery performance tracking, and exception reports.
FAQ
Yes — Shopify, WooCommerce, Amazon, Noon, and more.
Yes — COD verification is part of our workflow to reduce cancellations.
Absolutely — we manage pickups, deliveries, and escalation with all partners.
Yes — we handle complete return and refund cycles.
Yes — via WhatsApp, email, and platform notifications.
Yes — including product inquiries, warranty handling, and complaint resolution.
Yes — our team handles large daily order flows across industries.
Your customers expect fast, accurate, and reliable deliveries — and Veloris ensures every order meets that standard.
Let us manage your order flow so you can focus on scaling your business.
Get started now
Veloris E-Commerce is a specialized digital commerce partner helping GCC businesses go online and scale effortlessly through end-to-end services.
UAE (HQ)
Office 2405, Al Shatha Tower
Dubai Internet City, Dubai
SAUDI ARABIA
Office 508, Al Nakheel
Business Park, King Fahd Rd
Riyadh
QATAR
Suite 312, Burj Al Mana
Business Center, C-Ring Road
Al Sadd
INDIA
AE Building, Opposite
Madhyamam Press
Kozhikode – 673012
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